1.Contact Customer Service through email:firstname.lastname@example.org when you receive the item within 3 days.
2.Send pictures or video to Customer Service to show it's wrong or defective
3.Customer Service confirms it's wrong or defective.
4.Send back the item to us. But we are not responsible for the returned shipping fee.
5.After receiving package, we will process your replacement or refund.
6.Customer Service will contact you with details regarding replacement or refund.